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Oct
4
Production Update October 2021
Posted by Sophie G on 04 October 2021 02:39 PM

With only 11 weeks until Christmas, the Production team are gearing up for our busiest time of the year!

We have begun hiring some new team members to assist us with making and shipping all of your Christmas presents, we are expecting this year to be bigger and better than ever.

We’ve noticed a huge increase in orders for our ever popular personalised Christmas Stockings. It’s great to see everyone getting their decorations ready! This year we are introducing some new fonts to the range. We look forward to launching this in the coming days.

As most of you may be aware, Australia Post have put a hold on collecting new parcels for 5 days which will cause a delay with some shipments. We have hope that they will be able to clear their backlog and fasten the delivery process within the coming weeks as restrictions ease.

If you have any feedback on your order or any of our products, we would love to hear from you. Please send us an email at business@photobookshop.com.au .


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Oct
4
Customer Support Update October 2021
Posted by Sophie G on 04 October 2021 02:38 PM

We’ve had another busy month in Customer Support assisting you all with your projects and answering your queries.

Our Early Bird Christmas sale was a huge success and we saw lots of customers getting organised with Christmas presents by purchasing and creating amazing gifts for loved ones. Don’t forget that any vouchers purchased with the 10% discount will expire on the 1st November so get your order in ASAP! With Christmas only a few months away, it’s definitely time to start getting organised and ordering your presents early to avoid any delivery delays.

As the busy season is starting to approach, we have also introduced a new team member Clarisse to our team to assist with all your enquiries. Clarisse has wonderful customer service skills and is ready to assist all our amazing customers with any questions you may have.

As always, if there is anything you think we could be doing better or you just want to have a chat with us, click on the green icon in the bottom right corner of the website to start an online chat.


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Oct
4
Graphic Design Update October 2021
Posted by Sophie G on 04 October 2021 02:38 PM

Introducing SMART BOOKS - books that make themselves!

We have been working very hard behind the scenes to launch this product and are so excited to finally announce it!

For those short on time or creativity our amazing new Smart Photobook Designer will change your life. Our Smart Photobook Designer takes the photos you upload and automatically creates a photobook which is ready to order.

Our designer auto curates all of your photos and selects the best photos based on quality, exposure, colour and sharpness. It will remove duplicate photos and choose the best layouts based on your images to create a story. Your photos are placed onto the pages and are automatically cropped. The result is a ready to order photobook within 20 minutes.

We have 20 different designs to choose from, one to suit any occasion.

If something is not quite right or you have any suggestions please let us know.

We love to hear your feedback to improve our website and templates.

Email us at inspiration@photobookshop.com.au .


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Sep
6
Production Update September 2021
Posted by Sophie G on 06 September 2021 02:00 PM

With only a few more months until Christmas we have noticed some customers getting organised and ordering their presents early. Now is a great time to beat the rush and get your orders in, especially with shipping companies facing such a large increase in parcels and ongoing delays.

We are doing our very best to counteract those shipping delays by sending out your orders as soon as we possibly can. Thank you so much for your patience during this crazy time.

Last month we noticed an increase in orders for single greeting cards. With a large part of the country in lockdown our single greeting cards are perfect for sending a little note to your loved ones to let them know you are thinking of them. You can order them quickly and easily online and have them sent straight to your friends and family.

If you have any feedback on your order or any of our products, we would love to hear from you. Please send us an email at business@photobookshop.com.au .


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Sep
6
Customer Support Update September 2021
Posted by Sophie G on 06 September 2021 02:00 PM

We’ve had another busy month in Customer Support assisting you all with your projects and answering your queries.

We have just launched our brand new sister business, Thread The Word, where we knit custom made, personalised baby and kids blankets. Head over to www.threadtheword.com to check it out and order a blanket!

Our Father’s Day sale was a huge success and we saw lots of customers purchase and create some wonderful presents for Dad. We hope all the dads and father figures had a wonderful day and were happy with their personalised gifts. With Christmas only a few months away, it’s a great time to start thinking about creating some Christmas presents for the family. Keep an eye on your emails for our annual calendar sale coming soon.

We’re also running a Latitude Pay promotion at the moment which ends on the 12th September. If you make a purchase over $40 and choose to pay with Latitude Pay, you will receive $10 off once you proceed through to payment!

As always, if there is anything you think we could be doing better or you just want to have a chat with us, click on the green icon in the bottom right corner of the website to start an online chat with us.


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